1. How do I determine the correct size for me?Ans: If customer does not have any ring of his or her size then visit: http://www.wikihow.com/Find-Your-Ring-Size If customer already has a ring then visit: http://findmyringsize.com/en/choose-your-ring-for-ring-size-chart.aspx?layout=2
2. What can I do if the product is not available in my size?Ans : If a product is not available in your size, you can choose to be notified when it comes in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We'll send you an email as soon as the item is back in stock. Please note that sometimes we may not be able to procure the item in your size. In such cases you will not receive a notification from us.
3. How can I find out if be Traditional.com delivers to my PIN Code?Ans :We try our level best to provide services all over India and if we are missing some place then you will get to know when
4. How to measure shoe size?Ans :http://shoes.about.com/od/fitcomfort/ss/measurefeet.htm At the end compare in international chart with the sizes in UK as UK and Indian sizes are same.
5. How long does it take for an order to be delivered to customer?Ans: We deliver our orders in maximum 7 working days from the date of order. In case of any delays the customer will be informed in advance.
6. How be Traditional.com will delivered orders to the customers?Ans: We have famous courier partners DTDC , which will deliver your valuable products at your doorstep. We do not use Speed Post to deliver orders.
7. Does be Traditional.com deliver products outside India?Ans: No,we do not deliver products out of India as of now, but soon people outside India can enjoy shopping from our website.
8. What are the shipping charges on beTraditional.com products?Ans: BeTraditional offers free shipping within India on all products if your total order amount is Rs. 999 or more. Otherwise Rs. 99 will be levied as Shipping Charges.
9. What is beTraditional.com's 15 day return and exchange policy? How does it work?
- Returns need to be made within 15 days of receiving the goods.
- Customer has to send the products back of their own no pickup service from beTraditional will be provided.
- A Returns & Exchanges Form should be filled and sent along with the goods.
- beTraditional will either replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form.
1. How do I place an order?Ans: i) select products to buy and add them to cart ii)order by clicking on Place Order button iii) processing further you have flexible options to checkout:
- If you do not want to register yourself then you can proceed as a guest
- If you do not have any account and want to create new account then you have option there to register with us and make purchase.
- Last but not least if you do not want to follow any of the above steps log in as a guest and enter your details on guest page and make purchase. But without registration your history will not be created and you can only track your order with the track Id we will send you.
2. How will my order be delivered to me?Ans: A courier service will bring your valuable products with lot of care to your doorstep.
3. How will I know if order is placed successfully?Ans: Once order is placed you will receive invoice immediately on website which you can save and an email will be sent to you with all your order details and current status.
4. Do you take orders over phone?Ans: No, we are not taking orders on phone as of now.
5. I tried placing order using my credit card but it isn't working. Can you help me place an order?Ans: Please try again and be careful while entering your details. In case still you are not able to use your credit card please call your bank and confirm if there is any problem with it.
6. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?Ans: Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking 2-4 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
7. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What will happen if betraditional Credit deducted from my Account?Ans: In case your order is not successful and has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days.
8. Can I cancel my order?Ans: Yes, one can cancel the order depending on current status of order which can be confirmed from customer care. If the order is already shipped then the shipping charges will be deducted and order can be cancelled and remaining money will be made available for shopping some other product.
9. Can I place a bulk order for an item(s)?Ans: Yes you can place bulk order for sure but before placing the bulk order please send us a mail from feedback section for your request mentioning all the details of the product you need. This will help us to check the availability. I this case we do not provide COD facility as we would need advance payment.
10. I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?Ans: Yes. Because of the current regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
11. How do I do a trial of the product I purchased?Ans: We encourage you try the items you bought, however please ensure the product is left in a re-sale-able condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Exchange policies.
12. Do you allow exchanges?Ans: Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.
13. Can I add an item to my order after I have placed my order?Ans: Unfortunately no, however you can simply place another order.
14. Where do I find my order number?Ans: The order number is sent to you on your registered email id and phone number once the order is successfully placed and along with it an invoice will be generated and displayed to you once you had made the payment. Alternatively, you can also find the same under Order History in My Account section.
15. Is it possible to request for a change of delivery address at any point of time after the order has been placed?Ans: Yes you can place a request for change in delivery address at any point before it is delivered to you. But you have to pay the shipping charges again. For this please call us on our customer care number who will provide you details for paying delivery charges and informing the new delivery address.
RETURN AND EXCHANGE
1. What is beTraditional.com's Returns policy?Ans: There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at
- * Our 24 hour call center .
- send a mail to us at support@beTraditional.com .
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packed so that there is no further damage of goods in transit.
2. Can I return a part of my order?Ans: Yes, you can return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
3. How long will the return process take?Ans: Once your return request has been placed with Customer Service then it will take another 7 days to initiate refund after product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the transaction would depend on the mode of transaction chosen by you.
4. How will I receive my Refund?Ans:
- If the payment was made by Credit Card or Net-Banking, we can either issue beTraditional Credits or reverse credit to the Credit Card or credit your Net-Banking account. beTraditional Credits can be utilized on a future purchase on the website.
- If the payment made was by Cash on Delivery, we can either issue beTraditional Credits or Bank Transfer. beTraditionalCredits can be utilized on a future purchase on the website.
- If beTraditional Credits were used to make a purchase, refund will only be issued as beTraditional Credits. This can be utilized on a future purchase on the website.
5. How long will the refund process take?Ans: Typically the refunds are initiated within 2 days after Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
Refund Receipt Time (After Initiation)
1-2 business days
5-7 business days
5-7 business days
6. How do I return a product?Ans: You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
- Place your item in its original packaging – not the beTraditional.com box
- Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
- Keep the product and the package ready in case of a Jabong Pick up
- If you are sending it on your own make sure you seal it properly
7. Do you provide a pick up from home in case I want to return a product?Ans: Presently we are not providing this service. You need to return your own.
8. Where do I return my product?Ans: Our address is : 159, Basement, Pocket – 2, Jasola, Delhi - 110025
9. I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?Ans: Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
10. I want my refund cheque to be issued on a different name. Is that possible?Ans: Yes it is possible. For this we will verify the details of the customers over mail and phone.
11. I am not happy with the product, what are my choices?Ans: Before you return a beTraditional product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at bTraditonal we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. You can buy some other product from our website of same, more or lesser price. You can even return the product and get the money back. Please go through above faqs for knowing the process.
1. What payment methods do you accept?Ans: Our websites offers multiple modes of payment.
- Debit card – Visa/MasterCard/Maestro
- Credit Card – Visa/MasterCard and also American Express
- Internet Banking
- Cash on Delivery (COD)*
- Cash Card
2. Is it safe to shop online using my Debit card or Credit Card?Ans: All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
3. What is the process for Cash On Delivery (COD) purchase?Ans: Incorrect Address: beTraditional does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will keep the order open for next five days and wait for some call from you otherwise we will close the order and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Refused by Recipient:
If you are sending a gift to someone and they refuse to accept. The package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
4. Is there a charge for Cash on Delivery purchases?Ans: There is a non-refundable convenience charge of Rs. 100 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.
5. Is there a purchase limit for Cash on Delivery purchase?Ans: No, there is no limit on Cash on Delivery option but there will be little increase in delivery charges.
6. How can I pay if COD option is not available on my address?Ans: If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don't have a NetBanking or Debit Card options please contact your bank for Debit Card/Credit Card issue or other payment options.
7. Are there any hidden charges?Ans: There are absolutely no hidden charges. Any octroi or sales tax is actually borne by beTraditional. You only pay the amount that you can see in your order summary.
8. What should I do if my payment fails?Ans: In case of a payment failure, please retry and make sure your Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), Your Internet connection is not disrupted in the process.
9. Why COD is not available to me?Ans: Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.
10. Is EMI option available?Ans: Sorry, we do not have EMI options as such.
11. Are there any shipping charges?Ans: Yes there are shipping charges and they depends on type of payment COD or online.
12. Will I receive my order in a single package?`Ans: Yes, if all the products you have ordered are under same order id then you will get all products in same package. If you want to have all products in same order id in different package then please mail us on email@example.com or call our customer care
13. Can I expect delivery on all days of the week?Ans: Generally we deliver on 6 days a week except Sundays but if the delivery of the product is required on holidays then the shipping charges will increase.
14. Do you ship internationally?Ans: No, but soon will start this facility and broadcast for information to all our valuable customers.
15. I am going out of town. Can you expedite my delivery?Ans: We, at beTraditional take immense pride in being lightening fast. In case there will be any delays because of the current logistics infrastructure in India today then the customer will be informed in advance.
16. What is BeTraditional's shipping policy?Ans: Tracking
17. How do I track my Order?Ans: Use the tracking number provided to you at the time of purchasing product to check the details on our courier partner web site ie.DTDC.
18. I should have received my order by now but I haven't. What do I do?Ans: If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.
1. How can I find out if BeTraditional.com delivers to my PIN Code?Ans: When a user will reach checkout page and enter the shipping details there you wil get to know about delivery of BeTraditional’s products in that area.
2. How do I check the status of my order?Ans: Customer will be provided with tracking id in the mail and the url where to search the status.
3. Can I cancel my order?Ans: In that case consult our customer care. He will guide you according to the current status of the order.
4. Is it possible to request for a change of delivery address at any point of time after the order has been placed?Ans: The customer should consult BeTraditional’s customer care first. But all depends on the current location of customers’s order. In few cases double delivery charges can be applied.
5. Is there a charge for Cash on Delivery purchases?Ans: Yes, It will be Rs 100.
6. Can I expect delivery on all days of the week?Ans: We deliver on all days except Sundays and bank holidays. If in case customer needs delivery on these dates then he has to talk to customer care where he will beinformed about the feasibility and the special charges which a customer has to pay.
7. I am going out of town. Can you expedite my delivery?Ans: Talk to customer care. We assure you with fast deliveries.
1. What is beTraditional.com's Exchange policy?Ans: Our shipments are carefully inspected before leaving our warehouse,but if you are not satisfied with your purchase please follow the instructions below:
- If you would like to request an exchange please write to us from feedback section.
- Items which are to be exchanged need to be sent to the addresses given below within 15 days of receiving the goods.
- A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by Clicking Here.
- beTraditional will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size).Shipping charges for the replacement will not be billed to the customer.
- If you would like to exchange any item, beTraditional.com will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.
2. Which items can I exchange?Ans: Refunds will be done in the following case:
- Genuine sizing issues, only for unused products. Thus please review our size guides carefully before making your purchase.
- Genuine quality issues.
- Packages lost in transit.
- In case Betraditional.comdiscovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
- In case Betraditional.com discovers that a wrong item has been shipped to you.
- In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.
3. What items can I buy in exchange?Ans: You can buy any item in exchange of same price and in less price even the extra amount will be sent you back and you can even go for some product of price higher than your previous order price. Shipping charges might be extra.
4. How soon can I expect the exchanged product?Ans: If the product is in stock then we will take same time in delivery as in delivering the product first time i.e. 7 days max otherwise if product is not in stock then the customer has to wait till it comes in stock at the max 10-12 days otherwise customer will be informed and the amount will be returned back via same mode as through which payment was made by customer.
5. Can I exchange my product for an item of lesser value?Ans: Yes you can purchase a product of lesser price. Once you place another order the complete price of your previous order will be returned.
6. Will I be charged for exchange?Ans:
- beTraditional will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size).Shipping charges for the replacement will not be billed to the customer.
- If you would like to exchange any item, beTraditional.com will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping.However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.
7. Can I buy multiple items in exchange for a single product?Ans: Yes you can buy as we will keep your amount till you place another order.
8. Can I re-exchange?Ans: Your satisfaction is our success and till the time you get satisfactory product you can place exchange order.Shipping charges might be extra.
9. Can I cancel the exchange?Ans: Yes at any point of time you can cancel the exchange and we will refund your money.
10. Is exchange applicable if my delivery and return addresses are different?Ans: Yes u can do but Please call us at our customer care number they will guide you for further process.
1. Do I need to register to shop?Ans: It will be good and helpful for you if you register with us as you will be able to save item in your cart and access your orders history and get more benefits in terms of coupons and discounts.
Otherwise to place order you can place order even without registering also.
2. By registering, will I automatically receive marketing emails from you?Ans: You can receive email even without registering also as we have section where you can provide your valid email id and you can subscribe to our newsletters.
3. What do I do if I have forgotten my password or my password does not work?Ans: On login window we have link for forgotten password. You can click there and provide new password with your registered email id with us and we will send a confirmation mail on the same registered id.
4. How can I register myself at our websites?Ans: There is a link called Sign Up on top menu of the page. Click and you will get a page with various details to fill and get registered with us.
5. How can I subscribe to or unsubscribe to the Alerts?Ans: To subscribe to our alerts you can provide your email id in subscribe to newsletter on footer of every page or you can opt for it from Subscription section on My Accounts page. From there you can subscribe and unsubscribe to alerts from beTraditional.com
6. Do I need to type my address every time I order?Ans: No, only if you have added your address on registration page. So, whenever you place order you will always get that address populated on checkout page as shipping address and if you want then you can even edit it.
7. The item I bought is now available at a lower price. What do I do?Ans: Unfortunately there is not much that can be done now. Please subscribe to our newsletter and 'like' us on Facebook to know of the latest styles and all the current deals.
8. Can I place a bulk order for an item(s)?Ans: In order to place a bulk order please drop a question request through feedback with your requirements and the concerned team would get back to you.
9. I would like to display my products on your site. How do I get in touch?Ans: Please contact us through feedback section with type as question and the concerned team would get back to you.
10. Can I add items in the shopping cart and buy them at a later date?Ans: Yes, but for this you have to be registered user then only you will be able to save products in cart and they will be saved till you manually remove them or place order for them.
11. I have some suggestions with regards to your service. Where should I post it?Ans: Go to feedback section and post it with type as suggestion and your valuable suggestion will reach and our team will get back to you to have more discussion about and will definitely try to implement the same.
12. How do I reach your customer support?Ans: In order you want to call us on 011 40550951 and if you want to write us pls go to feedback section and send your concern selecting proper request type.
1. Can I use bTraditions.com to send gifts to others?Ans: For that immediately after placing the order with us you send us in feedback the request for gift wrapping along with your courier id and message and any details to be written on gift card.
2. Can I have my product gift wrapped?Ans: Yes you can. Please send us the email along with the order number and details an message to be typed there.
3. What payment methods can I use to pay for a gift order?Ans: For gift you have to place order as usual and enter the shipping details of the receiver and send us the intimation about gift wrapping and message through request as title in feedback.
Note: advance payment.
4. Will the pricing, discount and payment information be displayed on the package sent to the recipient?Ans; Well, No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.
5. Can I apply a coupon or discount on the gift wrapping charge?Ans: No, as there will not be any gift wrapping charges.
6. Who can return the gift?Ans: Both the sender and the recipient can put in a request to return the gift item. A sender can return an item by visiting the My Orders tab in his My BeTraditional section. The gift recipient can call our customer support to return a gift item. The refund amount will be credited to the sender's Cash back account.
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